"Know Your" INTERVIEW
Welcome to the Know Your Interview series — created to help our mob prepare for job interviews with confidence, cultural strength, and real talk.
This episode is all about Customer Service roles — whether that’s in retail, call centres, supermarkets, homegoods stores, or reception. These roles are often the first step back into the workforce for many people, and they’re perfect for those who are great with people.
If you’re a Blak single parent, you’ve already got the skills they’re looking for—you just might not realise it yet.
You might be thinking:
“What if I haven’t worked in years?”
“What do I say if I’ve never done customer service before?”
“What if they ask something I don’t know?”
This lesson will walk you through real interview questions for customer service jobs and show you how to answer with honesty, confidence and life experience. You’ll learn how to talk about your strengths—even if your last job was years ago.
You’ve been helping people, problem-solving, and staying calm under pressure your whole life. It’s time to let that shine in the interview.
Let’s get you ready to own your story and step into your next opportunity.