TQ QSTARS Hub Advice Worker
Tenants Queensland
Mount Isa City, QLD
Part-Time | $38 per hour
Tenants Queensland is looking for a TQ QSTARS Hub Advice Worker to support Queensland renters with practical tenancy advice, information and referral pathways.
This is a rewarding role for someone who cares about social justice, housing stability and helping people navigate difficult situations with confidence and dignity. Working in a high-demand contact centre environment, you will support renters to better understand their rights, work through tenancy issues and connect with the right services when needed.
You will be speaking with people from a wide range of backgrounds, including clients who may be distressed or vulnerable, so strong communication skills, resilience and professionalism are essential.
What you will be doing
provide intake and support to renters seeking tenancy advice
deliver information and guidance on tenancy-related matters after training
help clients identify practical options to resolve housing issues
assist with forms, communication and referral pathways
connect renters with other services where required
maintain accurate records and support quality service delivery
What Tenants Queensland is looking for
commitment to social justice and social development
understanding of, or ability to quickly learn, Queensland residential tenancy law and housing issues
confidence managing a high volume of calls and client enquiries
strong verbal and written communication skills
ability to work both independently and in a team
confidence using computers and records management systems
ability to engage respectfully with people from diverse cultural and socio-economic backgrounds
Highly desirable
qualifications in social work, social science, law or similar
previous experience in the community services sector
What is on offer
part-time role based in Mount Isa
$38 per hour
significant training and mentoring
generous salary packaging options
Apply
Please submit your CV and a cover letter addressing the Core Capabilities in the Position Description to:
Applications close: 31 March 2026
Indigenous Job Match Endorsement
Indigenous Job Match is proud to promote this opportunity with Tenants Queensland. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. This is a meaningful role with an organisation committed to creating a culturally safe and inclusive workplace and supporting Reconciliation.
