Why So Many Aussie Workers Don’t Trust HR Anymore – And What Mob Need to Know

A significant number of Australian workers have expressed a lack of trust in their employers, with 38% indicating distrust, according to a survey conducted by Dayforce. This sentiment is further compounded by concerns over burnout, with 87% reporting experiencing burnout in the past year. 

The erosion of trust is attributed to several factors, including rapid organisational changes, aggressive performance targets, and a perceived lack of empathy from leadership. Nearly half of the respondents felt their workplaces lacked empathy, and a significant portion believed that more empathetic leadership would positively impact their work life. 

Further research by Mercer indicates a decline in employee trust in organisations, dropping from 81% in 2022 to 72% in 2024. This decline is linked to factors such as increased workloads, insufficient recognition, and a misalignment between employee values and organisational practices. 

The integration of artificial intelligence (AI) in workplaces has also contributed to the trust deficit. While 82% of business leaders are optimistic about AI, less than 40% of non-management staff share this sentiment, with many feeling inadequately trained to adapt to AI-driven changes. 

To address these challenges, experts suggest that organisations should prioritise transparent communication, empathetic leadership, and inclusive decision-making processes. By fostering a culture of trust and understanding, businesses can enhance employee engagement and overall organisational performance.

For more detailed insights, refer to the full reports by Dayforce and Mercer.